Privacy policy

PRIVACY POLICY

Last updated: August 28, 2026

This Privacy Policy explains how MODALY collects, uses, stores and shares personal information when you visit modalyshop.com, make a purchase, contact us or otherwise use our services.

By using this website, you acknowledge that you have read this Privacy Policy.

1. DATA CONTROLLER

Data controller: MODALY
Country of establishment: Spain
Website: modalyshop.com
Contact email: clientes@modalyshop.com

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with MODALY, we may collect:

• Name and surname
• Email address
• Telephone number
• Shipping and billing address
• Order and transaction information
• Products viewed, selected or purchased
• Customer service communications
• Marketing preferences
• IP address
• Browser, device and operating-system information
• Website activity, cookie identifiers and interaction data
• Fraud-prevention and security information

Payment information is processed securely by authorized payment providers. MODALY does not directly store complete payment-card details.

1. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you place an order, create an account, subscribe to marketing communications or contact us
• Automatically through cookies and similar technologies when you use the website
• From payment, delivery, fraud-prevention and other service providers involved in completing a transaction
• From advertising or analytics platforms when permitted by applicable law and your privacy choices

1. HOW WE USE PERSONAL INFORMATION

We use personal information to:

• Process and manage purchases
• Confirm orders and payments
• Prepare, dispatch and deliver products
• Provide order tracking and delivery updates
• Process returns, refunds and customer claims
• Respond to questions and provide customer support
• Detect and prevent fraud, abuse or security incidents
• Maintain and improve the website and customer experience
• Comply with accounting, tax, consumer-protection and other legal obligations
• Send marketing communications when you have consented or when otherwise permitted by law
• Measure the performance of our website and advertising, subject to applicable consent requirements

1. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation or equivalent legislation applies, we process personal information on the following legal bases:

Performance of a contract

We process information necessary to accept payment, complete orders, arrange delivery, provide customer support and manage returns or refunds.

Legal obligations

We process and retain certain information to comply with tax, accounting, consumer-protection, fraud-prevention and regulatory requirements.

Legitimate interests

We may process information to secure and operate the website, prevent fraud, improve our services and protect our legal rights, provided that these interests do not override your fundamental rights and freedoms.

Consent

We rely on consent for optional marketing communications, non-essential cookies and personalized advertising where consent is legally required. You may withdraw your consent at any time.

1. SERVICE PROVIDERS AND RECIPIENTS

We may share personal information only when reasonably necessary with trusted service providers, including:

• Ecommerce and website-hosting providers
• Payment processors
• Order-management and product-preparation services
• Shipping carriers and delivery providers
• Customer-support providers
• Fraud-prevention and security services
• Analytics and advertising providers, where permitted
• Professional advisers, accountants or legal advisers
• Public authorities when disclosure is legally required

These providers may only use personal information to perform the services requested or as otherwise permitted by applicable law.

MODALY does not sell customer contact lists or personal information for money.

Certain advertising or analytics activities may be considered “sharing” under some United States privacy laws. Where applicable, customers can manage these technologies through the cookie-preference controls available on the website.

1. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the European Economic Area.

When required, international transfers are protected through an adequacy decision, Standard Contractual Clauses or another legally recognized transfer mechanism.

1. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

• Operate essential website features
• Remember customer preferences
• Keep the website and checkout secure
• Understand website performance
• Measure advertising and customer interactions, where permitted

Non-essential cookies will only be used with consent where required by law.

You can review or change your choices through the Cookie preferences link available on the website. You may also configure your browser to restrict cookies, although some website features may no longer function correctly.

1. MARKETING COMMUNICATIONS

We may send promotional emails when you have subscribed or when otherwise permitted by applicable law.

You can unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting clientes@modalyshop.com.

Unsubscribing from marketing does not prevent us from sending essential communications concerning an active order, payment, delivery, return or customer-service request.

1. DATA RETENTION

We retain personal information only for as long as necessary for the purposes described in this policy.

Retention periods depend on:

• The duration of the customer relationship
• The time required to process an order or resolve a claim
• Applicable tax, accounting and consumer-protection obligations
• Fraud-prevention and security requirements
• The establishment, exercise or defense of legal claims

When information is no longer required, it will be deleted, anonymized or securely restricted.

1. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict certain processing activities
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent at any time
• Object to or opt out of certain marketing or advertising activities
• Lodge a complaint with the competent data-protection authority

To exercise a privacy right, contact clientes@modalyshop.com and clearly describe your request.

We may request reasonable information to verify your identity before completing the request. Exercising a privacy right will not result in discriminatory treatment.

Customers located in Spain may lodge a complaint with the Spanish Data Protection Agency:

www.aepd.es

1. UNITED STATES PRIVACY RIGHTS

Residents of certain United States jurisdictions may have additional rights under applicable state privacy laws, including rights to access, correct or delete personal information and to opt out of certain uses for targeted advertising.

These rights apply only where the relevant law and eligibility requirements apply to MODALY.

Requests can be submitted to clientes@modalyshop.com. Where applicable, cookie and advertising preferences can also be managed through the Cookie preferences link on the website.

1. CHILDREN’S PRIVACY

MODALY products and services are intended for adults.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through the website, contact us so that we can review and delete it where appropriate.

1. DATA SECURITY

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

No online transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized activity.

1. THIRD-PARTY WEBSITES

The website may contain links to third-party websites or services.

MODALY is not responsible for the privacy, security or content practices of third parties. We recommend reviewing their privacy policies before providing personal information.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services or legal obligations change.

The latest version will always be published on this page with its effective date. Material changes will be communicated when required by applicable law.

1. CONTACT

For questions about this Privacy Policy or to exercise a privacy right, contact:

clientes@modalyshop.com