Shipping policy

🚚 Shipping Policy — MODALY

At MODALY, every piece is produced on demand and prepared with care before being shipped.

We believe great products are worth the wait, and we're committed to making the process as smooth and transparent as possible.

🌍 Shipping Destinations

We currently ship to:

  • European Union countries

  • United States

  • Selected international destinations

If shipping is unavailable to your location, you will be informed during checkout.

📦 Order Processing

All orders require processing before shipment.

  • Standard processing time: 2–5 business days

  • Processing times may vary during periods of high demand or exceptional circumstances

  • Processing time is separate from shipping time

Once your order has been prepared and dispatched, you'll receive a confirmation email with tracking information.

🚚 Estimated Shipping Times

Estimated delivery times:

  • European Union: 5–10 business days

  • United States: 5–10 business days

  • International destinations: 7–15 business days

Please note that these are estimated timeframes and may vary depending on your location, customs procedures or carrier delays.

📍 Order Tracking

Once your order ships, you'll receive a tracking email allowing you to follow your package throughout its journey.

If you have any questions regarding your shipment, feel free to contact us.

💳 Shipping Costs

Shipping costs:

  • Are calculated automatically during checkout

  • Are displayed before payment is completed

MODALY reserves the right to adjust shipping rates when necessary.

🌎 Customs, Duties & International Taxes

For orders shipped outside the European Union:

  • Customs duties, import taxes or local fees may apply

  • These charges are not included in the product price or shipping cost

  • Customers are responsible for any applicable customs charges

MODALY is not responsible for delays caused by customs procedures.

⚠️ Delivery Issues

If a delivery cannot be completed due to:

  • An incorrect shipping address

  • Incomplete address information

  • Repeated failed delivery attempts

  • Unclaimed packages

Additional reshipping fees may apply.

Please review your shipping information carefully before completing your order.

📦 Lost, Delayed or Damaged Packages

If your package arrives damaged, appears lost or experiences unusual delays:

  1. Verify that your shipping address was entered correctly

  2. Contact your local carrier for additional information

  3. Reach out to us as soon as possible

Please include:

  • Your order number

  • A description of the issue

  • Photos if applicable

Once reviewed, we'll work to find the most appropriate solution, including a replacement or refund when applicable.

📝 Customer Responsibility

Customers are responsible for providing accurate and complete shipping information.

MODALY cannot be held responsible for deliveries made to addresses incorrectly provided during checkout.

🤝 Need Help?

If you have any questions regarding shipping, delivery times or your order status, contact us at:

clientes@modalyshop.com

We're always happy to help.

— MODALY
Built in Silence.

Fecha de entrada en vigor: 1 de agosto de 2025