Shipping policy

SHIPPING POLICY

Last updated: August 28, 2026

This Shipping Policy applies to orders placed through modalyshop.com.

Please review this policy before completing your purchase. Delivery estimates consist of order processing time plus shipping time.

  1. SHIPPING DESTINATIONS

MODALY currently ships to:

• The United States
• European Union and European Economic Area countries
• Selected additional international destinations

Available destinations may change because of carrier availability, legal restrictions or exceptional circumstances.

If delivery is unavailable for a particular address or destination, the customer will be notified during checkout or contacted after placing the order.

  1. ORDER PROCESSING

Most orders are prepared for dispatch within 2–5 business days.

Business days do not include weekends or public holidays. The first business day normally begins on the next working day after the order is successfully placed and payment is confirmed.

Processing may take longer because of:

• High seasonal demand
• Product availability
• Payment or address verification
• An order containing several different products
• Exceptional operational circumstances

Processing time is separate from shipping time.

When an order has been dispatched, the customer will receive a shipping-confirmation email containing tracking information where available.

  1. ESTIMATED SHIPPING TIMES

Estimated shipping times after dispatch are generally:

• United States: 3–6 business days
• European Union and EEA: 4–10 business days
• Other international destinations: 5–20 business days

The total estimated delivery time is the processing period plus the applicable shipping period.

These timeframes are estimates and not guaranteed delivery dates unless expressly stated otherwise during checkout.

Delivery may be affected by:

• Carrier delays
• Customs procedures
• Severe weather
• Public holidays
• Remote delivery locations
• Incorrect or incomplete addresses
• Failed delivery attempts
• Events outside our reasonable control

Any more specific delivery estimate provided during checkout, in the order confirmation or through the tracking information should be used as the most relevant estimate for that particular order.

  1. SHIPPING COSTS

Shipping costs depend on the delivery destination, products, order quantity and available shipping method.

The applicable shipping charge will be displayed during checkout before payment is confirmed.

MODALY may update shipping rates for future orders when carrier costs or delivery conditions change. Changes will not affect an order that has already been accepted.

  1. FREE SHIPPING

Free shipping may be offered for qualifying destinations, order values, products or promotional periods.

When available, eligibility will be shown on the website or automatically calculated during checkout. The customer must meet the conditions displayed for their selected country or market.

Unless expressly stated otherwise:

• Free shipping applies only to standard delivery
• The qualifying order value is calculated after discounts
• Taxes, duties and other external charges do not count toward the threshold
• Free-shipping promotions cannot be exchanged for cash

  1. TRACKING

When tracking is available, a tracking link will be included in the shipping-confirmation email.

Tracking information may require up to 48 hours to begin updating after dispatch.

Customers are responsible for monitoring tracking information and responding promptly to carrier requests, customs notifications or attempted-delivery notices.

If tracking has not updated for an unusual period or the estimated delivery date has passed, contact clientes@modalyshop.com.

  1. MULTIPLE PACKAGES

An order containing several products may occasionally arrive in more than one package.

When this happens:

• Packages may arrive on different dates
• Each package may have separate tracking information
• Receiving one package does not necessarily mean the remaining products are missing

Customers will not be charged additional shipping after checkout solely because an accepted order is divided into multiple packages.

  1. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Where these amounts are collected during checkout, they will be displayed before payment is completed.

Where they are not collected during checkout, the recipient may be responsible for paying them directly to the carrier or relevant authority when required by applicable law.

MODALY does not control charges imposed independently by customs authorities or delivery carriers.

Customs inspections may delay delivery. A delay caused solely by customs processing does not automatically mean that a package is lost.

  1. DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name
• Street name and number
• Apartment or unit number, where applicable
• City
• State, province or region
• Postal or ZIP code
• Country
• Valid email address and telephone number when requested

Contact clientes@modalyshop.com immediately if an address needs to be corrected.

We will attempt to update the address when possible, but we cannot guarantee changes after order processing or dispatch has begun.

MODALY is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer. Reshipping charges may apply.

  1. FAILED OR UNCLAIMED DELIVERIES

A package may be returned when:

• The address is incorrect or incomplete
• The recipient cannot be contacted
• Delivery is repeatedly unsuccessful
• The package is not collected
• Required customs charges are refused or remain unpaid

If an order is returned for one of these reasons, contact us to review the available options.

The customer may be responsible for reshipping costs when the failed delivery was caused by incorrect customer information, failure to collect the package or refusal of legally applicable charges.

  1. DELAYED OR LOST PACKAGES

If an order has not arrived by the estimated delivery date:

  1. Review the tracking information.

  2. Confirm that the delivery address is correct.

  3. Contact the local carrier.

  4. Check with household members, neighbors, reception desks and safe delivery locations.

  5. Allow an additional three business days for an unexpected carrier delay.

  6. Contact clientes@modalyshop.com if the package still cannot be located.

Potentially lost packages should be reported no later than 30 days after the estimated delivery date.

We will investigate the shipment and provide an appropriate solution when the package is confirmed as lost in transit.

  1. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but it cannot be located:

• Check the complete delivery location
• Ask household members or neighbors
• Contact the carrier for delivery details
• Contact us immediately if the issue remains unresolved

We will help investigate the case. A delivery scan does not automatically guarantee a refund or replacement, and each claim will be reviewed using the available tracking and carrier information.

  1. DAMAGED PACKAGES OR PRODUCTS

If a package or product arrives damaged, contact clientes@modalyshop.com as soon as possible and preferably within 30 days of delivery.

Please include:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label, where possible

Keep the damaged product and packaging until the claim has been reviewed. Do not return anything unless instructed to do so.

When damage is confirmed, MODALY will provide an appropriate solution in accordance with the Return & Refund Policy and applicable law.

  1. ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to request a change or cancellation.

We cannot guarantee that an order can be changed or cancelled once processing has begun.

This does not limit any mandatory cancellation or withdrawal rights provided by applicable consumer law.

  1. CONTACT

For questions about shipping, tracking or delivery, contact:

clientes@modalyshop.com

Please include your order number when contacting us.